01
Interlocution with the client
We assign a single point of contact to manage the application, source suitable profiles, and keep the client informed throughout the entire process.
Managed Services
The current technological complexity and the growing pace of innovation across all industrial sectors are driving processes and projects that organisations must manage—often without being fully prepared. When RDT acts as a Managed Services Provider (MSP), we not only take responsibility for the development, management, and control of day-to-day operations, but also aim to support companies in enhancing their competitiveness through long-term partnerships based on trust and transparency.
We drive today’s projects; we empower the competitiveness of tomorrow’s organisations
We define the terms under which the process, project, or department we assume responsibility for will be delivered.
We also establish specific metrics relating to quality, response times, achievement of measurable objectives, and the availability or level of technical service.
RDT’s approach to these agreements is grounded in transparency and direct communication—key elements for understanding the nature of the collaboration and ensuring the success of the service.
We measure efficiency, quality, and customer satisfaction. By establishing clear and relevant KPIs, we can identify areas for improvement throughout the managed service and ensure that the standards agreed upon in the SLA are consistently met.
RDT’s management approach involves the implementation of agile methodologies and innovative strategies for service development and operation.
This enables companies to focus entirely on their core business and areas of expertise.
We adapt swiftly to evolving needs and emerging technological challenges, fostering continuous collaboration, ongoing improvement, and rapid delivery of results.
We provide engineering and technology solutions through a managed services model, taking operational responsibility for key projects to optimise processes and ensure results.
02
Team integration
We organise adaptation and follow-up meetings to ensure the successful integration of new resources and to align any necessary adjustments with the client.
03
Job evaluation
The partner meets periodically with staff to review progress, address concerns, assess motivation and engagement, and identify training needs.
04
Analysis and improvement plan
We communicate regularly with clients to evaluate RDT’s services, consider technological developments, and, if necessary, develop an improvement and adaptation plan.
Management Approach
We develop a quality plan for the project that aligns its methodology with the client’s standards, manages communication, controls configuration, and ensures the necessary resources to guarantee service delivery.
We regularly monitor the productivity and effort of resources, analysing staff reports to keep the client informed of any incidents in a timely manner.
We prepare the External Progress Report (IPE, for its acronym in Spanish) using the information gathered to assess the current situation and propose any necessary adjustments in project management, always seeking consensus with the client.
Management and Results
As a Managed Services provider, RDT drives critical projects, allowing organisations to focus on their core activities. Our collaborative model combines agile methodologies with proactive management, fostering innovation across a range of sectors. Leveraging the expertise of our Centres of Excellence, we ensure quality, monitor KPIs, and implement continuous improvement plans. This blend of tailored solutions and specialised talent, supported by our centre-led initiatives, enhances organisational competitiveness and delivers sustainable, long-term results.